Your personal data belongs to you. This Privacy Policy explains exactly what information win96 collects, why we collect it, how it is used and protected, and what rights you hold over your data under Philippine law.
A plain-language summary — the full policy follows below.
win96 collects only the personal information that is genuinely necessary to operate your account, process transactions, comply with PAGCOR regulations and Philippine law, and deliver the gaming services you have requested. We do not collect personal data speculatively or "just in case." Every data point we hold has a defined and documented purpose.
All data transmitted between your device and win96 — including login credentials, personal details, payment information, and gameplay data — is encrypted using Transport Layer Security (TLS). This applies regardless of whether you are on WiFi, mobile data via Globe or Smart, or any other connection type. Stored sensitive data is additionally encrypted at rest.
win96 does not sell, rent, lease, or trade your personal data to any third party for their own marketing or commercial purposes. Data is shared with third parties only where strictly necessary to operate the platform (payment processors, game providers, KYC verification services), where required by Philippine law, or where you have given explicit prior consent.
win96 processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. This means your data is collected and processed on lawful bases, retained only as long as necessary, and protected by appropriate organizational and technical security measures proportionate to the sensitivity of the data.
Under RA 10173 and this Policy, you have meaningful rights over your personal data held by win96, including the right to access, correct, and in certain circumstances delete your data, as well as the right to object to certain processing activities. win96 will respond to data rights requests within the timelines required by Philippine law.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, win96 will notify affected users and the National Privacy Commission (NPC) within the timeframes required by the Data Privacy Act. We maintain an incident response plan specifically for data security events, and notifications will be issued via the contact details registered on your Account.
A transparent, category-by-category summary of the data win96 processes.
This Privacy Policy describes how win96 ("win96", "we", "us", "our") collects, uses, discloses, retains, and protects the personal information of users ("you", "your") who access or use the win96 online gaming platform, including the website at win96.bio and all associated services (collectively, the "Platform").
This Policy applies to all personal data processed by win96 in connection with the operation of the Platform and the delivery of its services to users located in the Republic of the Philippines. It applies whether you access the Platform from Metro Manila, Cebu City, Davao, or any other location in the Philippines.
This Privacy Policy should be read together with win96's Terms & Conditions, which govern the overall use of the Platform, and any game-specific or promotion-specific terms that may apply to particular services you use on win96.
For the purposes of the Data Privacy Act of 2012, win96 is the personal information controller with respect to the personal data of its registered users and Platform visitors. win96 determines the purposes for which and the means by which personal data is processed in connection with the operation of the Platform.
win96 has designated a Data Protection Officer (DPO) as required under RA 10173. If you have any queries or concerns relating to the processing of your personal data by win96, or if you wish to exercise any of your data subject rights as described in Section 12 of this Policy, please contact the win96 DPO at the contact details set out in Section 15.
When you register for an Account, use the Platform, or interact with win96's customer support, we may collect:
When you access and use the Platform, win96 automatically collects certain technical and usage data, including:
win96 collects personal data through the following means:
win96 uses the personal data it collects for the following purposes:
Under the Data Privacy Act of 2012, win96 processes personal data on the following legal bases:
win96 may disclose your personal data to the following categories of third parties:
Where personal data is transferred outside the Republic of the Philippines — for example, to cloud infrastructure servers or third-party service providers located in other countries — win96 implements appropriate safeguards to ensure that such transfers comply with the Data Privacy Act of 2012 and NPC issuances on cross-border data transfers.
These safeguards may include contractual data transfer agreements incorporating the standard contractual clauses recognized by the NPC, or reliance on the adequacy of the data protection laws of the recipient country. win96 will not transfer your personal data internationally in the absence of appropriate safeguards.
win96 uses the following types of cookies and similar technologies on the Platform:
You may manage your cookie preferences through the cookie consent tool displayed when you first access the Platform, and at any time through your account settings. Disabling analytics cookies will not impair your ability to use win96's core features. Disabling strictly necessary cookies will prevent the Platform from functioning correctly.
win96 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by Philippine law:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with win96's data disposal procedures.
win96 implements appropriate technical and organizational security measures to protect personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by win96. To exercise any of these rights, please contact win96's Data Protection Officer as described in Section 15.
win96 respects every right granted to you under the Philippine Data Privacy Act of 2012.
You may request a copy of the personal data win96 holds about you, including information about how it is being processed and to whom it has been disclosed.
You may request that win96 correct any inaccurate or incomplete personal data held about you, where correction is technically and legally feasible.
You may request deletion of personal data that is no longer necessary for its stated purpose, was processed unlawfully, or where you have withdrawn consent and no other legal basis applies.
You may object to win96's processing of your personal data on the basis of legitimate interests, or to direct marketing, at any time. win96 will cease such processing unless compelling legitimate grounds override your interests.
Where processing is based on consent or contractual necessity and carried out by automated means, you may request your personal data in a structured, commonly used, machine-readable format.
You have the right to be informed when your personal data has been involved in a security incident or breach that is likely to result in a risk to your rights and freedoms, within the timeframes required by the NPC.
The win96 Platform is strictly intended for users who are at least twenty-one (21) years of age, in accordance with PAGCOR regulations governing online gaming in the Philippines. win96 does not knowingly collect personal data from individuals under 21 years of age.
At the point of Account registration, all users are required to confirm that they meet the 21+ age requirement. This representation is subsequently verified through win96's KYC process. If win96 determines or has reasonable grounds to suspect that an Account has been created by a person under 21 years of age, win96 will immediately close the Account, delete all personal data associated with that Account (subject to any legal retention obligations), and return any deposited funds to the originating payment method.
win96 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law and NPC issuances, or the structure and features of the win96 Platform.
When material changes are made to this Policy, win96 will notify registered users via the mobile number or email address on file, and will display a prominent notice on the Platform. The revised Policy will display an updated "Effective Date" at the top of the document.
Your continued use of the Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically. If you do not accept a revised Policy, please contact win96 support to close your Account.
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights under RA 10173, or have a concern about win96's data processing practices, please contact win96's Data Protection Officer:
If you are not satisfied with win96's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government authority responsible for administering and enforcing the Data Privacy Act of 2012.
win96 encourages users to contact its DPO first to resolve any data privacy concern informally before escalating to the NPC. win96 is committed to handling all data privacy complaints promptly, transparently, and in good faith. A dedicated data privacy complaint form is available through the win96 Account portal under Support > Privacy.
win96 is built for Filipino players who value both great gaming and their personal data being handled properly. Compliant with RA 10173. Available to Philippine residents aged 21 and above.